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Zillow Feature Redesign
Project type
UX Design
Focus
Usability Testing
Role
Project Manager, UX Researcher, Usability Moderator, UX Designer.
Team
Hazel Do, Keerthi Ginuga, Aarushi Pohnerkar, Navyaa Taneja, Qi Luo
Time Frame
5 Weeks
Date
2025
Our team conducted a comprehensive usability evaluation of the Zillow mobile application to identify barriers that prevent users from confidently navigating, filtering, and saving homes. Through moderated usability testing, observation, and analysis, we were able to uncover key pain points.
Guided by these insights, we redesigned core features to improve clarity, structure, and simplicity, introducing reorganized filters with exclusion options, a unified “Saved” page that combines saved homes and searches, and a streamlined navigation bar. The result is a more intuitive, inclusive, and emotionally supportive experience that helps users feel confident and in control of their journey home.
